Refund & Exchange Policy
At TIKQ Kids, we strive to provide you with high-quality products. Please carefully read our Refund & Exchange Policy before placing your order.
1. Only Exchange/replacement
- We do not accept returns or provide refunds for orders once delivered.
- We only accept exchange/replacement requests under the conditions mentioned below.
2. Exchange for Size Issues
We accept exchange requests for size-related issues.
- Please refer to our Size Chart carefully before placing your order.
- Â If the size you received does not fit, you may request an exchange within 24 hours of delivery.
- Â Exchange is subject to product availability.
- The product must be unused, unwashed, and in its original condition, with all original tags attached.
- Â Exchange requests will not be accepted if the product has been used, washed, damaged, altered, or returned without its original tags.
3. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged
- Defective or has a manufacturing defect
- Different from the product you ordered
- you may request a replacement within 24 hours of delivery.
- An unboxing video is mandatory for us to consider a claim for a damaged, defective, or incorrect product. The video should clearly show the package being opened from its original sealed condition and the product received.
- Please inspect your order immediately upon delivery and contact us as soon as possible if you identify any issue.
- Replacement requests will not be accepted after the 24-hour period.
4. Product Condition for Exchange/Replacement
The product being exchanged or replaced must be:
* Unused
* Unwashed
* Undamaged
* In its original packaging
* With all original tags and labels intact
All returned products are subject to a quality check. Exchange/replacement will be processed only after the product passes our quality inspection.
5. Sale Items
Products purchased during a sale or promotional offer may be eligible for exchange only if specifically mentioned on the product or order page.
No refunds or returns will be provided for sale items.
6. Exchange/Replacement Shipping
- For size exchanges, return shipping charges are to be borne by the customer.
- The customer must courier the product back to us within 48 hours of receiving confirmation from our customer support team.
- The product must be securely packed and returned in its original packaging.
- We will reimburse up to ₹70 towards return courier charges upon receiving a valid courier receipt, preferably through India Post.
- For products received damaged, defective, or incorrect, shipping arrangements will be handled as communicated by our customer support team.
7. Important – Unboxing Video
- For claims relating to damaged, defective, missing, or incorrect products, an unboxing video is mandatory.
- The video should be clear and continuous and should show the package being opened from its original sealed condition.
- Without a valid unboxing video, we may not be able to approve the replacement request.
8. How to Initiate an Exchange/Replacement Request
Please contact our customer support team within 24 hours of delivery with:
* Your Order ID
* Reason for exchange/replacement
* Photos of the product
* Unboxing video, where applicable
WhatsApp: 8012134745
Email: tikqgarments@gmail.com
Our team will review your request and provide further instructions.
9. Important Notice
- Due to increasing misuse of exchange and replacement systems, we have implemented these procedures to protect genuine customers and ensure efficient order processing.
- We kindly request customers to inspect their orders immediately upon delivery and follow the above guidelines within the specified time limits.